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All You Need

To Know


Where do you ship?

We deliver to the 48 contiguous states. 


How long does it take and how much will it cost?

All products are shipped from our Rochester, NY facility.  Shipping charges are applicable and based on total weight and delivery address.  Please note we cannot ship to PO Boxes. Orders placed Monday to Friday, before mid-day are usually shipped the same day. You will receive an email confirming your order and tracking information.


Will I have to pay Taxes?

Items sold by ABVI that are shipped to destinations in the following states and US territories may be subject to tax:

Alabama, Alaska, Arizona, Arkansas, California, Colorado  Connecticut, District of Columbia, Florida, Georgia, Hawaii  Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana,  Maine, Maryland, Massachusetts, Michigan, Minnesota  Mississippi, Missouri, Nebraska, Nevada, New Jersey

New Mexico, New York, North Carolina, North Dakota, Ohio  Oklahoma, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia,  Vermont, Washington, West Virginia, Wisconsin, Wyoming


How do I track my order?

Once your order has been shipped, you will receive an email with your parcel tracking number. This will be sent to the email address that you provided at the time of your order. 

Refund & Exchange

How do I return my order?

We want you to feel completely satisfied with your purchase. If you are not satisfied for any reason, you may return an unused item within 14 days from the original date of purchase for a refund. This refund will include the cost of the item only. We will not offer refunds on shipping charges. Items that are being returned must be in new and unused condition. All original boxes, bags, packaging, and literature must be in new condition and included with the product. Please make sure the items you wish to return meet these criteria prior to initiating a return. Return merchandise must be double boxed with no writing on the manufacturer's box.  All product returns require an Invoice number. Your invoice number must be displayed prominently on the outside of the shipping box. Packages without an invoice number will be refused. Refused deliveries will be subject to a return shipping fee. Returned merchandise that is lost or damaged during transit is solely the shipper's responsibility. It is important to save the tracking information and to properly insure all merchandise being returned to

To start the return process, please email us at and provide your order or invoice number. 

Use your local carrier to ship your return. Once we receive your package, please allow 5-10 days for us to inspect, approve, and process the return.

Please address all merchandise returns to: Returns

Invoice Number: ####### (fill in your Invoice Number)

422 S. Clinton Ave

Rochester, NY 14620


You may contact the following carriers to determine a Customer Counter or Authorized Shipping Outlet nearest your location.


FedEx. - (800) 463-3339

U.S.P.S. - (800) 275-8777


Customers may use the carrier of their choice to return merchandise but we strongly advise customers to use a traceable shipping method for their own protection.

How do I exchange my order?

You can exchange any unused item within 14 days of purchase. All items for exchange must be returned in their original condition including its packaging, parts and instruction manuals.To start an exchange process, please email our Customer Care team at and provide your order or invoice number. All items returned for exchange are inspected on receipt to ensure they are in an        un-used and re-saleable condition. If the product passes the quality check, the exchange order will be processed and dispatched. If the exchange order is of a higher value, you will need to pay the difference before the exchange order is shipped. If the exchange order is of a lower value, the difference will be refunded.  ABVI will not cover the shipping costs to return the item for exchange. Please note that all exchanges need to be shipped to our Rochester NY location.  If the exchange item is returned to us in an unsuitable condition, we reserve the right to not process the exchange. If you want the exchange items returned to you, we will request that you cover the delivery cost.



I'm missing an item from my order, what do I do?

If an item is missing, please contact our Customer Care team at with the order or invoice number and the missing item's name and product number. We will resolve the issue for you as quickly as we can.


What do I do if I receive a faulty item in my order?

All our products are covered by a 12-month warranty and in the unlikely event that you experience a problem with one of our products; we will be happy to either provide replacement parts, fix the item or replace the item. We will also cover and arrange all shipping costs.

To start the process please contact our Customer Care team at and provide the order or invoice number and a brief description of the fault. Photos or videos of the fault would also be very useful and will help speed up the process.


What do I do if I received an incorrect item in my order?

If you receive an incorrect item in your order, please contact our Customer Care team and provide the order or invoice number and the name of the correct and incorrect product. We will get back to you as soon as we can and send you a replacement item as quickly as possible.


Can I cancel/amend my order after I have placed it?

Please contact us at to cancel.

Availability & Pricing

​The inclusion of any products or Services on this Website at a particular time does not imply or warrant that these products or Services will be available at any time. Products may be out-of-stock, discontinued, or subject to other action by the seller. Prices are quoted in U.S. dollars, are effective for U.S. purchases only, and are subject to change at any time. Discounts are limited time offers and may not be combined with any other offers. Goodwill of the Finger Lakes reserves the right to limit the quantities of any products or Services that we offer through this Website at its sole discretion. For information on shipping, please see our Shipping Policy.


Website Privacy Policy

Our General Policy

Goodwill of the Finger Lakes ("Goodwill") recognizes the importance of protecting the information we may collect from visitors to our site. Our policy is to use the information we acquire from visitors to our sites for internal purposes only, and we maintain appropriate security measures to keep this information private. Your browser, however, does automatically tell us the type of computer and operating system you are using.


Users can visit the site without revealing any information about themselves. If one chooses to give us personal information via the Internet for the purposes of correspondence, then it is our intent to let you know how we will use such information.


If users tell us that they do not wish to have this information used as a basis for further contact, we will respect those wishes. We do keep track of the domains from which people visit us. We analyze this data for trends and statistics, and then we discard it. We do not share information web users provide with third parties for commercial purposes.


Goodwill takes precautions to keep the user information disclosed to us secure. To prevent unauthorized access, maintain data accuracy, and to ensure the appropriate use of information, all personal data is transmitted via a Secure Socket Layer (SSL) and access to personal data is restricted via a username and password authentication process. Only authorized Goodwill employees are permitted to access personally identifiable information, and the authorized individuals may do so only for specific work-related purposes. Goodwill strives to protect your personal information; however, we urge you to take every precaution when you are on the internet. To better protect your information, be sure to change your passwords often and use a combination of upper and lower case letters, numbers, and special characters.


If users have questions about the types of information collected on this website or would like to request a correction of any information collected, please contact us.


Use of Cookies

Certain sections of the web site use “cookies” to store user information. A cookie is a small string of text that a website can send to your browser. A cookie cannot retrieve any other data from your hard drive, pass on computer viruses, or capture your e-mail address. Cookies help us understand which parts of our websites are the most popular, where our visitors are going, and how long they spend there. We use cookies to analyze traffic patterns so we can improve the site.


Cookies were originally designed to help a web site distinguish a user’s browser as a previous visitor and thus save and remember any preferences that may have been set while the user was browsing the site. If you are just browsing, a cookie identifies only your browser but you do not have to accept the cookie to continue browsing the site. It is possible to set your browser to inform you when a cookie is being placed – then you have the opportunity to decide whether to accept the cookie.


User Agreement or expand to a Terms of Use

If you have any questions about our General Privacy Policy and this User Agreement above, contact Goodwill of the Finger Lakes.



Contact Us

422 S. Clinton Ave

Rochester, NY 14620

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